My bank charged me, but the deposit did not arrive

Pending card charges, authorization holds, and how to get help.

If the payment failed, the charge is usually a temporary authorization hold. Your bank releases a hold automatically, usually in 1–3 business days. You do not need to do anything.

How to tell

  • Pending charge: this is a hold. It disappears when the bank releases it.
  • Posted charge, and the deposit did not arrive after 1 hour: contact support.

Contact support

Contact support and give us:

  • The date, time, and amount of the charge
  • The payment method (card, Apple Pay, Google Pay, or Cash App)
  • The email address on your Legend account

Related: My card or Apple Pay deposit failed

Still need help?

Contact support